A deposit of £50 per person must be paid at the time of booking according to the group size. If the group size decreases, the deposits will be forfeited. We reserve the right to ask for additional amounts if we need to book and pay for flights in full at the time of booking your holiday.
An invoice for the balance of your holiday will be sent to you ten weeks before the holiday departure date and must be settle immediately. Bookings made less than eight weeks before departure must be paid in full at the time of booking. If the balance is not paid at least 4 weeks before departure, we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out in the “Cancellation charges” section. A surcharge of 3% will be charged on credit card payments. We do not accept AMEX. There are no charges on cheques or debit cards.
If, after your confirmation has been issued and your deposits have been paid, you wish to make a change, the following amendment fees will apply:
a- If you wish to change the date/destination of your holiday, there will be an amendment fee of £20 per person.
b- If you decide that you would like to change something on the itinerary, i.e., amend golf times, hotels, crossing times etc, an amendment fee of £10.00 will be levied, per change.
c- Any buggies, trolleys, meals, etc should be requested at the time of booking. If they are requested after, we will levy a £5.00 administration fee, however as payment for these services are required locally A Golfing Experience will not accept liability if these services are not provided by the supplier.
Alterations in costs
Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, transportation costs (including the cost of fuel), we will absorb the first 2% of the cost increase, but thereafter you will be required to meet any increase. If that surcharge amounts to more than 10% of the holiday price then you may cancel and receive a full refund of all money paid provided the cancellation is made within 7 working days of the issue date of the revised confirmation of booking invoice. However, there will be no change within 30 days of departure and we will always do our utmost to avoid passing on these unexpected charges.
You or any other member of your party may cancel your holiday at any time provided that the cancellation is made by the person who is responsible for confirming the booking with A Golfing Experience. This must be communicated to us in writing. We will retain your deposit and, in addition, apply cancellation charges as below:-
(a) In the event of cancellations more than 8 weeks prior to the date of travel, the deposit will be forfeited.
(b) For cancellations received 8 weeks prior to travel, the charge will be 100% of the total holiday cost.
Note: If the reason for the cancellation is covered under the terms and conditions of an insurance policy, you may be able to reclaim these charges.
Your accommodation is usually reserved for you from 3 pm, on the day of your arrival. In most cases, rooms must be vacated by 11 am on the last day of your holiday. (Times referred to above are local times)
Any star ratings shown on this website are the official local ratings for each property. They do not always provide a consistent guide to quality and cannot be compared from country to country.
Most resorts have introduced a ‘Taxe de Sejour’. This usually only amounts to a few Euros per person per day and is payable locally.
As we do not exercise any direct control over the running of the Hotels or Self Catering accommodation, A Golfing Experience cannot accept liability for any acts or omissions on the part of the management.
As we do not exercise any direct control over the running of the Golf Courses, A Golfing Experience cannot accept liability for any acts or omissions on the part of the management.
Green fee vouchers will only be valid for the date and time shown. They are not transferable and refunds are not possible, unless the course concerned is closed.
Some hotels/golf courses will require handicap certificates before accepting visitors, which we will endeavour to advise you of at the time of booking and by stating on your booking confirmation. Whilst a certificate of playing ability is not essential on all courses, the appropriate golfing etiquette and knowledge of golfing rules is expected and each hotel/golf course reserves the right to refuse access if it is judged that individuals do not display the required etiquette and/or knowledge. We cannot be held responsible in these circumstances.
Most overseas golf courses require handicap certificates. It is your responsibility to obtain one before your departure from the UK and to carry it when necessary.
The majority of European golf courses require players to have soft spikes and we advise these should be fitted before your departure. They can also be fitted at the local course for a small charge.
Each golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the golf course and are final.We cannot be held responsible should inclement weather prevail.
Buggies are available at most courses and can be reserved by us. However, they have to be paid for locally and the golf courses can decide at any time not to allow the use because of adverse weather or any other reason. A Golfing Experience cannot be held responsible for this.
Travel documents will normally be forwarded to you 14-21 days prior to departure, provided that the balance of your account has been settled in full. Please ensure that your passport is valid for the countries to be visited with the appropriate visa if required.
A full valid driving licence is required for driving in Europe. You should also ensure that you have your registration document and insurance certificate with you.
Unused vouchers cannot be refunded unless you have alerted the supplier beforehand and they have agreed to refund A Golfing Experience.
We advise you to plan your journey carefully. When arranging crossing times, please ensure that you allow sufficient driving time in order to reach your destination at the correct time. We cannot be held responsible for any costs incurred due to your late arrival at either a hotel or golf courses. It is essential that you advise the hotel by telephone if you plan to arrive after 6 p.m. (local time)
All Flights, cross Channel Ferry, Eurotunnel, Car Hire, Rail and Motorail tickets are issued subject to conditions of the Carriers. A Golfing Experience cannot accept liability for any injury, damage, loss or expense resulting from any delay, act or omission on the part of the Carriers or their employees
We have an ATOL license, ATOL 5908, which enables us to book flights on your behalf. For any flights booked by us, we will charge £5 per person administration fee.
Please note that a lot of airlines now charge extra for golf clubs and luggage and it is your responsibility to ensure that they are prebooked and paid for before departure.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder orotherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Travel Insurance is essential when you’re travelling as it provides protection against financial loss resulting from your trip being cancelled or delayed, theft of valuables, medical expenses and even legal or personal liability expenses you may incur whilst on your holiday. Most comprehensive travel insurance policies include an emergency assistance element to ensure that you are cared for and returned home in the event of a medical emergency.
It is a condition of booking that you must have insurance cover. By booking a holiday with us, you confirm that you and all members of your party have adequate insurance cover for your trip.
We have entered into a special arrangement for golf travel insurance with Golfguard Ltd and our customers are able to take advantage of specially reduced rates for Golfguard Travel Insurance which is recommended as a Best Buy in Which? magazine. The insurance can be applied for online by clicking here or if you have any questions by telephone on 0800 581801.
If you have a complaint or experience any problems during your break please inform the hotel or supplier concerned as soon as possible. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your break. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with the UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.
ACCURATE BROCHURES and WEBSITES
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 3 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.
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